1. Scope and who we are
This Privacy Policy applies to stellacyte.com, related product and support pages, and communications initiated through this website (the “Site”). StellaCyte Bioscience (“StellaCyte,” “we,” “us,” or “our”) operates the Site and is responsible for the personal information described in this Policy.
This Site is intended primarily for scientists, laboratory personnel, procurement professionals, and other business users. It is not designed for patients or for the submission of clinical or medical records.
2. Information we collect
- Contact and professional information, such as your name, work email address, telephone number, organization, and role or project context.
- Inquiry and project information, such as product names, catalog numbers, targets, desired quantities, intended research applications, timelines, and technical questions.
- Technical and security information, such as IP address, request time, source page, browser or device information made available through standard web requests, and the result of anti-abuse verification.
- Communications and transaction records when you correspond with us, request a quotation, or proceed to a written commercial arrangement.
3. Information you should not submit
Do not submit patient information, health records, government identifiers, payment-card details, account passwords, export-controlled data, or other sensitive personal information through a general inquiry form. Do not submit confidential or proprietary biological sequences unless an authorized secure transfer method and appropriate confidentiality terms have been agreed in advance.
4. How and why we use information
Depending on your location, we rely on your consent, steps requested before entering a contract, performance of a contract, compliance with legal obligations, and our legitimate interests in operating a secure B2B research website. Where consent is required, you may withdraw it for future processing at any time.
- To respond to product, sample, technical-support, and service inquiries.
- To evaluate feasibility, prepare quotations, coordinate requested services, and take steps toward a business relationship at your request.
- To operate, secure, troubleshoot, and improve the Site and to prevent spam, fraud, and misuse.
- To maintain business, quality, compliance, and communication records where reasonably necessary.
- To comply with applicable law, enforce our terms, and establish, exercise, or defend legal claims.
5. Service providers and disclosures
We use vetted service providers to operate the Site and process inquiries. These may include website hosting and deployment providers, database and object-storage providers, Cloudflare Turnstile for anti-abuse verification, and Resend for transactional email. They process information for the services they provide to us and are subject to their own contractual and legal obligations.
We may also disclose information to professional advisers, regulators, courts, law-enforcement bodies, or a successor organization where required by law or reasonably necessary to protect rights, safety, and business continuity. We do not sell personal information or share it for cross-context behavioral advertising.
6. International processing
Our Site serves international users and relies on infrastructure providers that may process information in countries other than your own. Where required, we use appropriate contractual, organizational, or legal safeguards for international transfers. Data-protection laws and government-access rules may differ between jurisdictions.
7. Retention
We retain inquiry information only for as long as reasonably necessary to respond, manage the prospective or active business relationship, maintain quality and compliance records, resolve disputes, and meet legal obligations. Records that are no longer needed are deleted or anonymized in accordance with our operational review process. Contract, accounting, regulatory, or legal-hold requirements may require longer retention.
8. Security
We use administrative, technical, and organizational measures appropriate to the nature of the information, including access controls, encrypted transport, anti-abuse checks, and restricted administrative access. No internet service or storage system can be guaranteed to be completely secure, so you should use an approved secure channel for confidential project materials.
9. Your choices and rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability, or objection to certain processing, and you may withdraw consent without affecting prior lawful processing. You may also lodge a complaint with your local data-protection authority. We may need to verify your identity and may retain information where an exception applies.
10. Children
The Site is intended for professional and business use and is not directed to children. We do not knowingly collect personal information from children through the Site.
11. Updates and contact
This Policy is effective as of October 8, 2026. We may update it to reflect changes in our services, providers, or legal obligations. Material changes will be identified by an updated effective date.
For privacy questions or to exercise a data-protection right, contact info@qihe-bio.com and include “Privacy Request” in the subject line.